{"id":3662,"date":"2026-05-04T20:37:56","date_gmt":"2026-05-04T18:37:56","guid":{"rendered":"https:\/\/www.glasssoul.eu\/terms-and-conditions\/"},"modified":"2026-06-19T06:32:12","modified_gmt":"2026-06-19T04:32:12","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.glasssoul.eu\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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1. Introductory Provisions<\/h3>

These Terms and Conditions govern the rights and obligations between the Seller and the Buyer in connection with the sale of products, works of art, and copyrighted works from the Glass Soul project, particularly through the websites www.glasssoul.eu,, and www.glasssoul.cz, email correspondence, individual offers, in-person meetings, or other business communications.The seller is:Glaz Bridge s.r.o.Company headquarters: \u0158\u00ed\u010dn\u00ed 456\/10, 118 00 Prague 1Mailing address and studio: Masarykovo n\u00e1b\u0159e\u017e\u00ed 10, 120 00 Prague 2Company ID: 17351961Tax ID: CZ17351961Data Box: c35j6reEmail: info@glasssoul.euPhone: +420 608 842 717Website: www.glasssoul.eu, www.glasssoul.cz<\/p>

Bank detailsFor domestic payments in CZKAccount number: 257411980\/0600Bank: MONETA Money Bank, a.s.For international paymentsAccount number: 1207070\/2060IBAN: CZ32 2060 0000 0000 0120 7070BIC\/SWIFT: CITFCZPPXXXBank: Citfin, Savings CooperativeBank Address: Bucharova 1423\/6, Stod\u016flky, 158 00 Prague 5, Czech Republic<\/p>

Warehouse and Storage Facility N\u00e1dra\u017en\u00ed 203, 250 64 M\u011b\u0161icePhone: +420 777 215 520, +420 246 024 191Email: depot@artexprague.cz<\/p>

ContactSales and general inquiries: office@glasssoul.euInquiries, complaints, and feedback: info@glasssoul.euThese Terms and Conditions apply to sales to both consumers and businesses. If the buyer is a consumer, the consumer protection provisions set forth atin accordance with applicable laws shall apply. If the buyer is a business or a personacting within the scope of their business activities, the provisions intended exclusively for consumers do not apply, and the rights andobligations of the parties are governed primarily by the provisions of these Terms and Conditions and the Civil Code. <\/p>

Any written agreement between the parties that differs from these terms and conditions shall take precedence over these terms and conditions. By confirming an order at, the buyer confirms that they have read, understand, and agree to these terms and conditions. <\/p>

2. The Nature of Glass Soul’s Products and Works<\/h3>

Glass Soul creates unique funeral, memorial, and original works of art made from Czech glass. It offers memorial and commemorative objects,that preserve memories while also possessing artistic, artisanal, collectible, and cultural value.The product range includes, in particular, artistic glass urns, mini urns, memorial objects, glass vials, mobilememorial objects, mobile tombs, glass headstones, objects for home memorial spaces, original glass artworks,limited editions, certified works, and other products or art objects as per the current selection.Glass Soul products are not mass-produced industrial items of a standard type. Each piece may be an original,an artist\u2019s work, a work created in a limited edition, or a work crafted or completed based on a specificorder from the buyer.The buyer acknowledges that the value of a work of art may be influenced by many factors, in particular the artist,technique, provenance, limited edition status, market conditions, demand, and time. The Seller does not guarantee futureappreciation of the work, unless expressly agreed otherwise in writing. <\/p>

3. Handmade, original<\/h3>

The nature and inherent properties of glassThe buyer acknowledges that Glass Soul products are primarily handmade using both traditional and contemporary glassmakingtechniques, often in collaboration with artists, glassworks, artisans, cutters, engravers, polishers, or other specializedproduction partners.Handcrafted, glassworks, artisanal, and designer glass production may include, in particular, tiny air bubbles, opticalvariations, slight irregularities, color nuances, differences in glass thickness, variations in shape, dimensions, weight, translucency,glass pattern, texture, gloss, matte finish, surface, edges, cutting, polishing, engraving, fusing, cooling, or other characteristicsof the technology used.These characteristics do not constitute a defect in the product unless they prevent the agreed-upon purpose, functionality, or safe use of the work.They are a natural and expected manifestation of handcrafted production, the artist\u2019s signature style, the glassmaking craft, and the natureof the specific material.The buyer expressly acknowledges that glass, as a material, may exhibit natural internal stress, optical depth,irregularities, reflections, tool marks, or other visual characteristics resulting from the manufacturing process. These characteristics are part ofthe aesthetic and material value of the work.Photographs on the website, in the catalog, in offers, or in presentations are for illustrative purposes only, unless it is expressly stated thatthey depict the exact same piece. For handmade, original, limited-edition, and custom pieces, the final productmay differ to a reasonable extent from the photograph, visualization, or sample, particularly in terms of color, shape, glass pattern,optical details, structure, surface, bubble size, the nature of the handcrafted finish, or overall appearance.By confirming the order, the buyer expressly agrees that the aforementioned natural characteristics of handcrafted glass,artistic variations, and technological differences do not in and of themselves constitute grounds for a claim, a price discount, a product exchange, or withdrawal from the contract. <\/p>

4. Author, Production Partner, and Artistic Design<\/h3>

For original and custom-made works, the final appearance of the work may be influenced by the professional judgment of the artist, manufacturer,glassworks, or artisan partner. The buyer acknowledges that, in the case of a work of art, it is not always possible to guarantee in advance with precisionall details of the final execution.The seller is responsible for the proper receipt of the order, communication of the agreed-upon specifications, and the transfer of source materials to the manufacturingor artistic partner. The respective designer,manufacturer, glassworks, or craft partner is responsible for the actual technological, design, and craftsmanship aspects of the work within the scope of their professional expertise. <\/p>

The buyer agrees that the author or manufacturer may make reasonable technical oraesthetic modifications during production, provided they are necessary for the proper completion of the work, its safety, stability, durability, quality, orpreservation of the author\u2019s artistic expression. Such modifications do not constitute a defect unless they alter the essence of the ordered work.The buyer\u2019s subjective expectations regarding color tone, the intensity of the optical effect, the number of bubbles, the patternof the glass, gloss, matte finish, minor dimensional differences, or artistic impression do not in and of themselves constitute a defect in the work. <\/p>

5. Order<\/h3>

An order may be placed via the web interface, email, written communication, an individual quote,a face-to-face meeting, or by any other method agreed upon by the seller.An order is binding only after it has been confirmed by the seller and after 100% of the price of the ordered product or work has been paid,unless otherwise agreed in writing.The seller reserves the right to refuse an order, particularly if the product is unavailable, production is not technicallyfeasible, the buyer\u2019s request is inappropriate, incomplete, incompatible with the nature of the work, in violation of legal regulations,the commemorative nature of the Glass Soul project, the artist\u2019s intent, or if payment has not been made.For custom-made products, production begins only after full payment has been made and all necessary materials have been provided bythe buyer.The buyer is responsible for the accuracy, completeness, and suitability of all information provided to the seller, particularly names, dates,texts, symbols, dimensions, colors, requirements, specifications, technical details, delivery information, and contactdetails. The Seller is not liable for errors, delays, additional costs, or unsatisfactory results caused by incorrect,incomplete, or late submission of documentation by the Buyer. <\/p>

6. Price<\/h3>

The price of the product is listed on the website, in an individual quote, or in the order confirmation. For original works,limited editions, custom-made products, and individually modified items, the price may be determined on a case-by-case basisdepending on the artist, the technique used, size, production complexity, material availability, scope of modifications, artisticvalue, certification, packaging, shipping, and other circumstances.Prices may be listed in CZK, USD, EUR, or another currency as mutually agreed upon. For international orders, the final price may be confirmed on a case-by-case basis depending on the currency, country of delivery, and tax, customs,shipping, and banking conditions.A tax invoice will be issued in accordance with applicable laws. <\/p>

7. Payment Terms<\/h3>

The buyer is required to pay 100% of the order price in advance, unless otherwise agreed in writing.Production, completion, reservation of a specific item, packaging, and shipping will not begin until the full amount has been credited to the seller\u2019s account at, unless the seller expressly confirms a different procedure in writing.For custom-made products, payment in advance is a prerequisite for the start of production. If, after payment, the buyer fails to provide the necessarycooperation\u2014in particular, by failing to supply source materials, dimensions, texts, symbols, design approval, contact information, shippingdetails, or other information\u2014the delivery date may be extended accordingly.In the event of a delay in payment by the buyer, the seller is not obligated to hold a reservation for a specific work, guaranteethe original price, the author\u2019s availability, production capacity, or the original delivery date.Bank fees, exchange rate differences, intermediary bank fees, international payment fees, and other costsassociated with the payment shall be borne by the buyer, unless otherwise agreed in writing. <\/p>

8. Custom Manufacturing and Customizations<\/h3>

Custom-made products are generally considered to be products or works created, completed, selected, modified, orpersonalized according to the buyer\u2019s requirements. This may include, in particular, the choice of color, size, shape, finish, engraving,text, symbols, internal layout, personal specifications, commemorative purpose, manufacturing technique, artist, installation location, or any other individual requirement.Before confirming the order, the buyer is required to carefully check all details, particularly names, dates, texts,dimensions, colors, symbols, specifications, technical requirements, and shipping information.Once production, finishing, or customization has begun, it may no longer be possible to change or cancel the order.Any changes are possible only with the prior written consent of the seller and may be subject topayment of additional costs or surcharges incurred by the manufacturer, designer, glassworks, carrier, or other partner.For goods manufactured according to the buyer\u2019s specifications or customized to their personal needs, the consumer does not have the rightto withdraw from the contract within a 14-day period, unless the law provides for such an exception <\/p>

.9. Delivery and Deadlines<\/h3>

Shipment generally takes place no later than 90 days after the buyer has paid 100% of the order price and provided all necessarydocumentation, unless otherwise agreed in writing for a specific work, order, or custom order.Delivery times may be shorter for in-stock items. For custom-made products, limited editions, original works, or productscreated in collaboration with a specific artist, glassworks, or workshop, the delivery time may be affected by the technologicalcomplexity of production, availability of capacity, the techniques used, handcrafting, drying, cooling, grinding,polishing, quality control, the artist\u2019s workload, or other production circumstances.The delivery time may be reasonably extended in the event of a change in the order specifications, a lack of cooperation on the part of the buyer, force majeure,production stoppages, delays on the part of the designer, manufacturer, glassworks, carrier, or other third parties, transportation complications, customsprocedures, shipment insurance, or other circumstances beyond the seller\u2019s reasonable control.The seller will inform the buyer of any significant changes to the delivery date. A reasonable extension of the delivery deadlinefor the reasons specified in these Terms and Conditions does not in itself entitle the buyer to a discount,compensation for damages, a contractual penalty, or withdrawal from the contract, unless otherwise provided by law. <\/p>

10. Shipping, Packaging, and Insurance<\/h3>

Shipping within the European Union may be provided free of charge if so indicated in a specific offer or atduring the ordering process.Free shipping applies only to standard delivery to a single address within the EU. It does not apply to expressshipping, special handling, installation, carry-up service, redelivery, address changes after shipment, above-standardinsurance, customs services, or other special services, unless agreed upon in writing as part of the order.Products are packaged with due regard to their fragility, value, and artistic nature. The Seller ensures standardsecure packaging appropriate to the nature of the glass product. The Buyer acknowledges that glass is a fragile material and that evenprofessional packaging cannot eliminate all risks associated with transportation, handling, or improper handlingby third parties.By accepting the shipment, the carrier assumes responsibility for its transport to the extent specified by law andthe carrier\u2019s terms and conditions of transport. The buyer is obligated to provide the cooperation necessary to file anyclaim against the carrier or insurance company.Extended shipping insurance may be arranged individually based on the value, dimensions, and nature of the artwork, as well as the carrier\u2019scapabilities. If the buyer declines the extended insurance or chooses a less expensive shipping method, the buyer acknowledges thatany compensation for damages from the carrier or insurance company may be limited by the terms and conditions of carriage. <\/p>

Shipping outside the European Union is handled on a case-by-case basis depending on the destination country, the value of the artwork, its dimensions and weight, the options available at, insurance, customs conditions, and the carrier\u2019s requirements. Customs duties, taxes, import fees, bank charges, and other costsassociated with delivery outside the EU are paid by the buyer, unless otherwise agreed in writing. <\/p>

11. Acceptance of the Shipment and the Buyer\u2019s Obligations<\/h3>

Upon receiving the shipment, the buyer is required to inspect the condition of the outer packaging. In the event of visible damage to the packaging,the buyer is required to immediately report this to the carrier, request a record of the damage to the shipment, and takephotographic documentation.The buyer is required to inspect the product immediately upon receipt of the shipment and without undue delay. If damage is discovered, the buyer is required to contact the seller immediately and provide photographic documentation of the outer packaging,the inner packaging, the packing material, the carrier\u2019s labels, and the product itself.The buyer is required to retain all packaging materials until the claim for damage during transport is resolved. Without retainingthe packaging, packing material, and photographic documentation, proving damage during transport may be difficult or impossible.Failure by the buyer to cooperate, in particular failure to retain the packaging, delayed notification of damage, failure to providephotographic documentation, acceptance of an obviously damaged shipment without reservation, or tampering with the item before it isdocumented, may significantly complicate or prevent the assertion of a claim against the carrier or insurance company.In the case of a buyer who is a business entity, it is presumed that obvious damage to the shipment or packaging that was not reported withoutundue delay upon acceptance or immediately after acceptance did not occur during transport, unless the buyer provesotherwise. <\/p>

12. Transfer of Ownership and Risk of Loss<\/h3>

Ownership of the product is transferred to the buyer only upon full payment of the purchase price and acceptance of the product, unless otherwise agreed in writing at.For a buyer who is a consumer, the risk of damage to the item passes upon acceptance of the product by the buyer or a person designated by the buyer. However, if the buyer designates their own carrier not offered by the seller, the item is handed over to the buyerand the risk of damage passes to the buyer at the moment the product is handed over to that carrier.For a buyer who is a business entity, the risk of damage to the goods passes upon handover of the product to the first carrier for transport, unless otherwise agreed in writing.After the risk of damage has passed to the buyer, the buyer bears the risk of loss, damage, destruction, improper handling,improper storage, installation, cleaning, exposure to temperature changes, humidity, mechanical stress, orany other interference with the product. <\/p>

13. Withdrawal from the Contract by the Consumer<\/h3>

The buyer acknowledges that most of Glass Soul\u2019s products and works are manufactured, finished, selected, or individuallycustomized based on the buyer\u2019s specific order. These are generally not standard stock items intended forimmediate resale.For goods manufactured according to the buyer\u2019s requirements or customized to their personal needs, the consumer does not have the rightto withdraw from the contract without giving a reason within a 14-day period.The order becomes binding upon confirmation by the seller and after payment of 100% of the order price. Production,completion, or customization of the work begins only after the full amount has been credited to the seller\u2019s account, unless otherwise agreed in writing.Once the order has been confirmed and production, completion, or customization of the work has begun, it is not possible to unilaterally cancel the orderor request a refund of the paid price without a legal basis.This provision does not affect the buyer\u2019s statutory rights arising from defective performance. <\/p>

14. Withdrawal by Business Entities<\/h3>

A buyer who enters into a contract as a business entity or in connection with their business activities is not entitledto withdraw from the contract within the 14-day period applicable to consumers.A business entity may return goods only on the basis of an individual written agreement with the seller. The seller is notobligated to accept the return of goods.To the greatest extent permitted by law, the seller\u2019s liability to a business customer is excluded for indirect damages, consequentialdamages, lost profits, loss of business opportunities, costs of substitute performance, costs of installation, uninstallation, transportation,storage, or other similar costs, unless otherwise provided by law. <\/p>

15. Complaints and Rights Arising from Defective Performance<\/h3>

The buyer has the right to file a complaint if the product has an actual defect. The following are not considered defects: the natural characteristicsof handcrafted glass, works of art, and artisanal production, particularly tiny air bubbles, subtleirregularities, and color, optical, shape, or structural variations, differences in glass thickness, traces of hand-shaping,grinding, polishing, engraving, fusing, cooling, or other characteristics of handcrafted glasswork, provided they do not interfere with the agreed-upon purpose,functionality, or safe use of the product.Furthermore, the following are not considered defects: subjective dissatisfaction with the artistic expression of the work; natural differences from illustrativephotographs; deviations resulting from the artist\u2019s style; reasonable technological modifications made by the manufacturer orthe artist; or changes caused by improper handling, storage, cleaning, installation, exposure to temperaturechanges, humidity, direct sunlight, mechanical stress, or interference by a third party.A complaint may be filed via email at info@glasssoul.eu. The buyer is required to include in the complaint their identificationinformation, the order or receipt number, a description of the alleged defect, the date the defect was discovered, the desired method of resolvingthe complaint, and to attach photographic documentation or other materials necessary for assessing the complaint.The seller may request that the product subject to the complaint be sent for evaluation. The buyer is required to package the product in such a way as toprevent further damage. If the product is damaged as a result of improper packaging by the buyer whensending it for a complaint, the buyer is liable for such damage.For consumers, the complaint will be resolved within the statutory period, unless the seller and the consumer agree on a longerperiod.If the buyer is a business entity, the buyer is obligated to report the defect without undue delay after it could have been discovered duringa timely inspection and with due care. If the business entity fails to report the defect in a timely manner, it may not be granted rights arising from defectiveperformance.The seller is entitled to choose an appropriate method for assessing the claim, including consultation with the designer, manufacturer,glassworks, expert, restorer, carrier, or insurance company. An expert opinion from the artist, manufacturer, orglassmaking partner may serve as the basis for determining whether the issue constitutes a defect or a natural characteristic of hand-made glass or an original work of art.If the complaint is justified, it will be resolved in a manner appropriate to the nature of the defect, the nature of the work, and applicable legal regulations,specifically through repair, a reasonable discount, delivery of a replacement product (if possible given the uniqueness of the work),or another lawful method.For unique copyrighted works, limited editions, and custom-made products, an exchange for an identical itemmay not be objectively possible. In such cases, another appropriate method of resolving the complaint will be selected. <\/p>

16. Care of the Work and the Buyer\u2019s Liability<\/h3>

The buyer is required to handle the product with care, taking into account its fragility, material, value, and artistic nature.The buyer is responsible for the proper handling, storage, display, installation, maintenance, and protection of the artwork after taking possession of it.<\/p>

Glass objects must be protected, in particular, from falling, impact, pressure, vibrations, sudden temperature changes,freezing, excessive humidity, harsh cleaning agents, improper installation, unprofessional intervention,improper mounting, and handling by children or animals.The seller is not liable for defects, damage, or loss of value caused by improper use, inadequate care,unprofessional installation, intervention by a third party, or circumstances arising after the risk of damage has passed to the buyer.<\/p>

17. Memorial Purpose, the Deceased\u2019s Ashes, and Personal Instructions<\/h3>

If the product is intended for commemorative purposes, such as the preservation of a portion of ashes, a memento, symbolic items, or other personalmementos, the buyer is responsible for handling the relevant contents, submissions, or materials in accordance withlegal regulations, the wishes of the deceased, authorized persons, and memorial guidelines.The buyer is responsible for the accuracy, completeness, and truthfulness of all information and statements provided to the sellerin this regard. The seller is not obligated to verify the buyer\u2019s family, inheritance, personal, memorial, or other entitlements, unlessotherwise provided by law.The buyer is obligated to deliver any personal or memorial items in a safe, hygienic, and properly labeled manner, and in a waypreviously agreed upon by the seller. The Seller reserves the right to refuse to accept content that is not properlyprepared, labeled, or packaged, or whose use could conflict with legal regulations, safety, hygiene,public decency, or the reverent nature of the Glass Soul project. <\/p>

18. Copyright and Presentation of the Work<\/h3>

Upon purchase of the product, ownership of the physical item is transferred to the buyer, but not the copyrights to the work, concept, design,photographs, texts, the Glass Soul brand, documentation, visualizations, or other protected elements, unless otherwise agreed in writing at.The buyer is not authorized, without the prior written consent of the seller or the author, to reproduce the work,copy it, produce imitations of it, use it for commercial purposes, promote third parties, resellreproductions, or use it in any other manner that goes beyond the normal ownership of a physical work.The seller is entitled to use photographs, documentation, and descriptions of the work for their own archival, presentation, exhibition,marketing, and documentation purposes, provided that this does not unreasonably infringe upon the rights of the buyer or the rights of thirdparties. For memorial and personal commissions, the seller will proceed sensitively and with due regard to the nature of the artwork.If the new owner is interested, the seller may recommend a suitable partner for insuring the artwork and assist in arrangingits future exhibition tour or presentations. These services are not included in the purchase price unless otherwise agreed in writing. The seller is not responsible for the decisions, terms, price, insurance coverage, or services provided by third parties. <\/p>

19. Force Majeure<\/h3>

The Seller is not liable for any delay, damage, or inability to perform caused by circumstances beyond its reasonable control. Force majeure includes, in particular, natural disasters, fire, flood, power outages, epidemics, war, strikes,operational restrictions, material shortages, production stoppages, illness of the designer or a key manufacturer, carrier delays,customs complications, intervention by public authorities, or other similar circumstances.For the duration of the force majeure event, the Seller\u2019s deadlines shall be extended accordingly. If the force majeure event persists and substantially preventsthe completion of the order, the parties shall agree on further steps. <\/p>

20. Out-of-Court Resolution of Consumer Disputes<\/h3>

If a dispute arises between the seller and the consumer arising from a sales contract or a contract for the provision of services, and the parties are unable to resolve it by mutual agreement, the consumer may contact the relevant entity for out-of-court resolutionof consumer disputes.<\/p>

This entity is the Czech Trade Inspection Authority, Central Inspectorate, ADR Department, Gorazdova 1969\/24, 120 00 Prague2, website: www.coi.gov.cz.<\/p>

21. Final Provisions<\/h3>

These Terms and Conditions are governed by the laws of the Czech Republic.If any provision of these Terms and Conditions is found to be invalid, ineffective, or unenforceable,this shall not affect the validity of the remaining provisions. The invalid or ineffective provision will be replaced by a provision,, that most closely approximates the original intent in terms of its meaning and purpose.The Seller reserves the right to amend these Terms and Conditions from time to time. For a specific order, the version of the Terms and Conditions atin effect at the time of order confirmation shall apply, unless otherwise agreed upon by the parties.These Terms and Conditions are effective as of the date of their publication on the websites www.glasssoul.eu orwww.glasssoul.cz. <\/p>

You can download the complaint form here:<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tDownload the Complaint Form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Terms and Conditions 1. Introductory Provisions These Terms and Conditions govern the rights and obligations between the Seller and the Buyer in connection with the sale of products, works of art, and copyrighted works from the Glass Soul project, particularly through the websites www.glasssoul.eu,, and www.glasssoul.cz, email correspondence, individual offers, in-person meetings, or other business […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3662","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms and Conditions | Glass Soul<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.glasssoul.eu\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions | Glass Soul\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions 1. 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