Terms and Conditions
1. Introductory Provisions
These Terms and Conditions govern the rights and obligations between the seller and the buyer in the sale of products, works of art and original objects of the Glass Soul project, in particular through the websites www.glasssoul.eu and www.glasssoul.cz, e-mail communication, individual offers, personal meetings or other business communication.
The seller is:
Glaz Bridge s.r.o.
Registered office: Říční 456/10, 118 00 Prague 1, Czech Republic
Postal address and studio: Masarykovo nábřeží 10, 120 00 Prague 2, Czech Republic
Company ID (IČO): 17351961
VAT ID (DIČ): CZ17351961
Data box: c35j6re
E-mail: info@glasssoul.eu
Phone: +420 608 842 717
Web: www.glasssoul.eu, www.glasssoul.cz
Bank details
For domestic payments in CZK
Account number: 257411980/0600
Bank: MONETA Money Bank, a.s.
For payments from abroad
Account number: 1207070/2060
IBAN: CZ32 2060 0000 0000 0120 7070
BIC/SWIFT: CITFCZPPXXX
Bank: Citfin, spořitelní družstvo
Bank address: Bucharova 1423/6, Stodůlky, 158 00 Prague 5, Czech Republic
Warehouse and depository
Nádražní 203, 250 64 Měšice, Czech Republic
Phone: +420 777 215 520, +420 246 024 191
E-mail: depot@artexprague.cz
Contact
Sales and general enquiries: office@glasssoul.eu
Enquiries, complaints and comments: info@glasssoul.eu
These Terms and Conditions apply to sales to both consumers and businesses. If the buyer is a consumer, the consumer protection provisions under the applicable legislation apply. If the buyer is a business or a person acting within the scope of their business activity, the provisions intended exclusively for consumers do not apply, and the rights and obligations of the parties are governed primarily by these Terms and Conditions and the Czech Civil Code.
A differing written agreement between the parties takes precedence over these Terms and Conditions. By confirming an order, the buyer confirms that they have read, understood and agree to these Terms and Conditions.
2. Nature of Glass Soul Products and Works
Glass Soul creates unique funerary, memorial and original works made of Czech glass. It offers memorial and remembrance objects that preserve memory and at the same time have an artistic, artisanal, collectible and cultural character.
The range includes in particular art glass urns, mini urns, memorial objects, glass flacons, mobile memorial objects, mobile tombs, glass headstones, objects for a home memorial space, original glass artworks, limited editions, certified works and other products or art objects according to the current offer.
Glass Soul products are not ordinary mass-produced industrial products. Each piece may be an original, an author’s work, a work created in a limited edition, or a work made or finished on the basis of a specific order of the buyer.
The buyer acknowledges that the value of a work of art may be influenced by many circumstances, in particular the author, technique, provenance, edition size, market conditions, demand and time. The seller does not guarantee any future increase in the value of a work unless expressly agreed otherwise in writing.
3. Handcrafted Production, Artistic Character and Natural Properties of Glass
The buyer acknowledges that Glass Soul products are made predominantly by hand, using traditional and contemporary glassmaking techniques, often in cooperation with artists, glassworks, craftsmen, cutters, engravers, polishers or other specialist production partners.
Hand-made, hot-worked, manufactory and artistic glass production may in particular involve small air bubbles, optical deviations, slight unevenness, colour nuances, differences in glass thickness, and deviations in shape, size, weight, translucency, glass pattern, structure, gloss, matte finish, surface, edges, cutting, polishing, engraving, melting, annealing or other features of the technology used.
These properties are not a defect of the product as long as they do not prevent the agreed purpose, functionality or safe use of the work.
They are a natural and expected expression of hand production, the author’s signature style, the glassmaker’s craft and the nature of the specific material.
The buyer expressly acknowledges that glass as a material may show natural internal stress, optical depth, irregularities, reflections, tool marks or other visual features created during production. These features are part of the aesthetic and material value of the work.
Photographs on the website, in catalogues, offers or presentations are for illustration only, unless it is expressly stated that they show the very same piece. With hand-made, original, limited and custom works, the final product may reasonably differ from the photograph, visualisation or sample, in particular in colour, shape, glass pattern, optical details, structure, surface, bubble size, the character of the hand finishing or the overall expression.
By confirming the order, the buyer expressly agrees that the above natural properties of hand-made glass, artistic deviations and technological differences do not in themselves constitute grounds for a complaint, price reduction, replacement of the product or withdrawal from the contract.
4. Author, Production Partner and Artistic Execution
With original and custom works, the final appearance of the work may be influenced by the professional decisions of the author, manufacturer, glassworks or craft partner. The buyer acknowledges that not all details of the final execution of a work of art can always be precisely guaranteed in advance.
The seller is responsible for the proper acceptance of the order, communication of the agreed brief and handover of the materials to the production or artistic partner. The respective author, manufacturer, glassworks or craft partner is responsible for the technological, artistic and craft execution of the work within the scope of their professional activity.
The buyer agrees that the author or manufacturer may make reasonable technological or aesthetic adjustments during production if they are necessary for the proper completion of the work, its safety, stability, durability, quality or the preservation of its artistic expression. Such an adjustment is not a defect as long as it does not change the essence of the ordered work.
The buyer’s subjective expectations regarding colour, the intensity of the optical effect, the number of bubbles, glass pattern, gloss, matte finish, minor dimensional differences or the artistic impression do not in themselves constitute a defect of the work.
5. Order
An order may be placed via the website, by e-mail, in written communication, on the basis of an individual offer, at a personal meeting or in any other way approved by the seller.
An order becomes binding only after it has been confirmed by the seller and 100% of the price of the ordered product or work has been paid, unless agreed otherwise in writing.
The seller reserves the right to refuse an order, in particular if the product is unavailable, production is not technically possible, the buyer’s request is inappropriate, incomplete, incompatible with the nature of the work, contrary to the law, the memorial character of the Glass Soul project or the author’s intention, or if the price has not been paid.
In the case of custom production, production begins only after the price has been paid in full and the buyer has supplied all necessary materials.
The buyer is responsible for the correctness, completeness and suitability of all information provided to the seller, in particular names, dates, texts, symbols, dimensions, colours, requirements, briefs, technical specifications, delivery details and contact details. The seller is not liable for errors, delays, additional costs or an unsuitable result caused by incorrect, incomplete or late materials supplied by the buyer.
6. Price
The price of a product is stated on the website, in an individual offer or in the order confirmation. For original works, limited editions, custom products and individually adapted objects, the price may be set individually according to the author, technique used, size, complexity of production, availability of material, extent of adjustments, artistic value, certification, packaging, transport and other circumstances.
Prices may be stated in CZK, USD, EUR or, by individual agreement, in another currency. For orders from abroad, the final price may be confirmed individually according to the currency, country of delivery and tax, customs, transport and banking conditions.
The tax document will be issued in accordance with the applicable legislation.
7. Payment Terms
The buyer is obliged to pay 100% of the order price in advance, unless agreed otherwise in writing.
Production, completion, reservation of a specific work, packaging and dispatch do not begin before the full amount has been credited to the seller’s account, unless the seller expressly confirms a different procedure in writing.
In the case of custom production, advance payment is a condition for starting production. If, after payment, the buyer does not provide the necessary cooperation, in particular does not supply materials, dimensions, texts, symbols, approval of the design, contact details, delivery details or other information, the delivery date may be extended accordingly.
If the buyer is late with payment, the seller is not obliged to hold the reservation of a specific work or to guarantee the original price, the availability of the author, production capacity or the original delivery date.
Bank charges, exchange rate differences, fees of intermediary banks, fees for international payments and other costs associated with the payment are borne by the buyer, unless agreed otherwise in writing.
8. Custom Production and Individual Adjustments
Custom production means in particular a product or work created, finished, selected, adapted or personalised according to the buyer’s requirements. This may include in particular the choice of colour, size, shape, surface, engraving, text, symbols, internal division, a personal brief, memorial purpose, processing technique, author, place of installation or any other individual requirement.
Before confirming the order, the buyer is obliged to carefully check all details, in particular names, dates, texts, dimensions, colours, symbols, specifications, technical requirements and delivery details.
Once production, finishing or individual adjustment has started, it may no longer be possible to change or cancel the order.
Any changes are possible only with the seller’s prior written consent and may be subject to payment of additional costs, including additional costs of the manufacturer, author, glassworks, carrier or another partner.
In the case of goods made to the buyer’s specifications or adapted to their personal needs, the consumer does not have the right to withdraw from the contract within 14 days where the law provides for this exception.
9. Delivery and Delivery Times
Dispatch normally takes place no later than 90 days after payment of 100% of the order price and delivery of all necessary materials by the buyer, unless agreed otherwise in writing for a specific work, order or individual commission.
For products in stock, delivery may be shorter. For custom production, limited editions, original works or products created in cooperation with a specific artist, glassworks or workshop, the delivery time may be influenced by the technological complexity of production, available capacity, the technique used, hand finishing, drying, annealing, cutting, polishing, quality control, the author’s workload or other production circumstances.
The delivery time may be reasonably extended in the event of a change of the brief, lack of cooperation on the part of the buyer, force majeure, a production outage, a delay on the part of the author, manufacturer, glassworks, carrier or another third party, transport complications, customs proceedings, shipment insurance or other circumstances that the seller could not reasonably influence.
The seller will inform the buyer of any significant changes to the delivery date. A reasonable extension of the delivery date for the reasons stated in these Terms and Conditions does not in itself entitle the buyer to a discount, compensation for damage, a contractual penalty or withdrawal from the contract, unless the law provides otherwise.
10. Shipping, Packaging and Insurance
Shipping within the European Union may be provided free of charge if this is stated for a specific offer or order.
Free shipping applies only to standard delivery to one address within the EU. It does not apply to express delivery, special handling, installation, carrying into the premises, repeated delivery, a change of address after dispatch, above-standard insurance, customs services or other special services, unless these have been agreed in writing as part of the order.
Products are packed with regard to their fragility, value and artistic character. The seller provides customary safe packaging appropriate to the nature of a glass product. The buyer acknowledges that glass is a fragile material and that even professional packaging cannot eliminate all risks associated with transport, handling or improper handling by third parties.
Upon taking over the shipment, the carrier assumes responsibility for its transport to the extent set out by law and the carrier’s terms of carriage. The buyer is obliged to provide the cooperation necessary to assert any claim against the carrier or insurer.
Above-standard transport insurance may be arranged individually according to the value, dimensions and nature of the work and the carrier’s options. If the buyer declines above-standard insurance or chooses a cheaper method of transport, they acknowledge that any compensation from the carrier or insurer may be limited by the terms of carriage.
Shipping outside the European Union is arranged individually according to the country of destination, the value of the work, dimensions, weight, insurance options, customs conditions and the carrier’s requirements. Customs duties, taxes, import charges, bank charges and other costs related to delivery outside the EU are borne by the buyer, unless agreed otherwise in writing.
11. Receipt of the Shipment and Obligations of the Buyer
When taking over the shipment, the buyer is obliged to check the condition of the outer packaging. If the packaging is visibly damaged, the buyer is obliged to report this to the carrier immediately, request a record of the damage to the shipment and take photographs.
After taking over the shipment, the buyer is obliged to inspect the product promptly and without undue delay. If damage is found, the buyer is obliged to contact the seller immediately and provide photographs of the outer packaging, inner packaging, filling material, the carrier’s labels and the product itself.
The buyer is obliged to keep all packaging material until the claim for transport damage has been settled. Without the packaging, filling material and photographs, it may be difficult or impossible to prove that the damage occurred during transport.
Failure of the buyer to cooperate, in particular failure to keep the packaging, late notification of damage, failure to provide photographs, acceptance of a visibly damaged shipment without reservation or handling of the work before it has been documented, may substantially complicate or prevent a claim against the carrier or insurer.
In the case of a buyer who is a business, visible damage to the shipment or packaging that was not reported without undue delay upon or immediately after receipt is presumed not to have occurred during transport, unless the buyer proves otherwise.
12. Transfer of Ownership and Risk of Damage
Ownership of the product passes to the buyer only upon full payment of the purchase price and receipt of the product, unless agreed otherwise in writing.
For a buyer who is a consumer, the risk of damage to the goods passes upon receipt of the product by the buyer or a person designated by them. However, if the buyer designates their own carrier not offered by the seller, the goods are deemed delivered and the risk of damage passes to the buyer at the moment the product is handed over to that carrier.
For a buyer who is a business, the risk of damage to the goods passes upon handover of the product to the first carrier for transport, unless agreed otherwise in writing.
After the risk of damage has passed to the buyer, the buyer bears the risk of loss, damage, destruction, improper handling, improper storage, installation, cleaning, exposure to temperature changes, humidity, mechanical stress or any other interference with the work.
13. Withdrawal from the Contract by a Consumer
The buyer acknowledges that most Glass Soul products and works are made, finished, selected or individually adapted on the basis of the buyer’s specific order. As a rule, they are not ordinary stock goods intended for immediate resale.
In the case of goods made to the buyer’s specifications or adapted to their personal needs, the consumer does not have the right to withdraw from the contract without giving reasons within 14 days.
An order becomes binding upon its confirmation by the seller and payment of 100% of the order price. Production, finishing or individual adjustment of the work begins only after the full amount has been credited to the seller’s account, unless agreed otherwise in writing.
After the order has been confirmed and production, finishing or individual adjustment of the work has started, it is not possible to cancel the order unilaterally or to demand a refund of the price paid without a legal reason.
This provision does not affect the buyer’s statutory rights arising from defective performance.
14. Withdrawal by Businesses
A buyer who concludes the contract as a business or in connection with their business activity does not have the right to withdraw from the contract within the 14-day period intended for consumers.
Goods may be returned by a business only on the basis of an individual written agreement with the seller. The seller is not obliged to accept the return of goods.
In relation to a business, the seller’s liability for indirect damage, consequential damage, lost profit, loss of business opportunity, costs of substitute performance, costs of installation, removal, transport, storage or other similar costs is excluded to the widest extent permitted, unless the law provides otherwise.
15. Complaints and Rights Arising from Defective Performance
The buyer has the right to file a complaint if the product has an actual defect. The natural properties of hand-made glass, an original work and manufactory production are not considered a defect, in particular small air bubbles, slight unevenness, colour, optical, shape or structural deviations, differences in glass thickness, traces of hand shaping, cutting, polishing, engraving, melting, annealing or other features of hand glasswork, as long as they do not prevent the agreed purpose, functionality or safe use of the product.
Furthermore, the following are not considered a defect: subjective dissatisfaction with the artistic expression of the work, natural differences from an illustrative photograph, deviations resulting from the author’s signature style, a reasonable technological adjustment made by the manufacturer or author, or a change caused by improper handling, storage, cleaning, installation, exposure to temperature changes, humidity, direct sunlight, mechanical stress or interference by a third party.
A complaint can be made by e-mail to info@glasssoul.eu. In the complaint, the buyer must state their identification details, the order or invoice number, a description of the defect, the date the defect was discovered and the requested method of settling the complaint, and attach photographs or other documents necessary for assessing the complaint.
The seller may request that the product be sent in for assessment. The buyer is obliged to pack the product so that it is not damaged further. If the product is damaged as a result of improper packaging by the buyer when sending it in for a complaint, the buyer is responsible for such damage.
For a consumer, the complaint will be settled within the statutory period, unless the seller and the consumer agree on a longer period.
A buyer who is a business is obliged to notify the defect without undue delay after they could have discovered it by a timely inspection and with sufficient care. If a business does not notify the defect in time, the rights arising from defective performance may not be granted.
The seller is entitled to choose a reasonable method of assessing the complaint, including consultation with the author, manufacturer, glassworks, an expert, a restorer, the carrier or the insurer. The professional opinion of the author, manufacturer or glass partner may serve as a basis for assessing whether a defect exists or whether it is a natural property of hand-made glass or an original work.
If the complaint is justified, it will be settled in a manner appropriate to the nature of the defect, the nature of the work and the law, in particular by repair, a reasonable discount, delivery of a replacement product where this is possible given the uniqueness of the work, or in another lawful manner.
For unique original works, limited editions and custom products, replacement with an identical piece may not be objectively possible. In such a case, another reasonable method of settling the complaint will be chosen.
16. Care of the Work and Responsibility of the Buyer
The buyer is obliged to handle the product with regard to its fragility, material, value and artistic character.
After receipt, the buyer is responsible for the correct handling, storage, display, installation, maintenance and protection of the work.
Glass works must be protected in particular against falls, impacts, pressure, vibrations, sudden changes in temperature, frost, excessive humidity, aggressive cleaning agents, improper installation, unprofessional intervention, improper mounting and handling by children or animals.
The seller is not liable for defects, damage or loss of value caused by improper use, inappropriate care, unprofessional installation, interference by a third party or circumstances arising after the risk of damage has passed to the buyer.
17. Memorial Purpose, Ashes of the Deceased and Personal Commissions
If the product is intended for a memorial purpose, for keeping part of the ashes, a keepsake, symbolic content or another personal memory, the buyer is responsible for handling the respective content, commission or material in accordance with the law, the wishes of the deceased, the entitled persons and the rules of reverence.
The buyer is responsible for the correctness, completeness and truthfulness of all information and declarations provided to the seller in this connection. The seller is not obliged to verify the family, inheritance, personal, memorial or other entitlement of the buyer, unless the law provides otherwise.
The buyer is obliged to hand over any personal or memorial content safely, hygienically, properly labelled and in a manner agreed in advance with the seller. The seller reserves the right to refuse to accept content that is not suitably prepared, labelled or packed, or whose use could be contrary to the law, safety, hygiene, good morals or the memorial character of the Glass Soul project.
18. Copyright and Presentation of the Work
By purchasing a product, the buyer acquires ownership of the physical work, but not the copyright to the work, concept, design, photographs, texts, the Glass Soul brand, documentation, visualisations or other protected elements, unless agreed otherwise in writing.
Without the prior written consent of the seller or the author, the buyer is not entitled to reproduce or copy the work, make imitations of it, use it for commercial purposes or to promote third parties, sell reproductions or use it in any other way exceeding the ordinary ownership of the physical work.
The seller is entitled to use photographs, documentation and descriptions of the work for its own archival, presentation, exhibition, marketing and documentation purposes, provided that this does not unreasonably affect the rights of the buyer or of third parties. With memorial and personal commissions, the seller will proceed sensitively and with regard to the nature of the work.
If the new owner is interested, the seller may recommend a suitable partner for insuring the work and help arrange its further exhibition journey or presentations. These services are not included in the purchase price unless agreed otherwise in writing. The seller is not responsible for the decisions, terms, price, insurance benefits or services of third parties.
19. Force Majeure
The seller is not liable for delay, damage or impossibility of performance caused by circumstances that it could not reasonably influence. Force majeure includes in particular natural disasters, fire, flood, power outages, epidemics, war, strikes, operational restrictions, shortage of material, production outages, illness of the author or a key manufacturer, carrier delays, customs complications, intervention by a public authority or other similar circumstances.
For the duration of force majeure, the seller’s deadlines are extended accordingly. If force majeure lasts longer and substantially prevents completion of the commission, the parties will agree on how to proceed.
20. Out-of-Court Settlement of Consumer Disputes
If a dispute arises between the seller and a consumer from a purchase contract or a contract for the provision of services and it cannot be resolved by mutual agreement, the consumer may turn to the competent body for the out-of-court settlement of consumer disputes.
This body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Prague 2, web: www.coi.gov.cz.
21. Final Provisions
These Terms and Conditions are governed by the laws of the Czech Republic.
If any provision of these Terms and Conditions proves to be invalid, ineffective or unenforceable, this does not affect the validity of the other provisions. An invalid or ineffective provision will be replaced by a provision whose meaning and purpose come as close as possible to the original intention.
The seller reserves the right to amend these Terms and Conditions from time to time. A specific order is governed by the version of the Terms and Conditions in effect at the time the order was confirmed, unless the parties agree otherwise.
These Terms and Conditions take effect on the day of their publication on the websites www.glasssoul.eu or www.glasssoul.cz.
Effective date: 20 April 2026
