Terms and Conditions
1. Introductory Provisions
These Terms and Conditions govern the rights and obligations between the Seller and the Buyer in connection with the sale of products, works of art
, and copyrighted works from the Glass Soul project, particularly through the websites www.glasssoul.eu,
, and www.glasssoul.cz, email correspondence, individual offers, in-person meetings, or other business communications.
The seller is:
Glaz Bridge s.r.o.
Company headquarters: Říční 456/10, 118 00 Prague 1
Mailing address and studio: Masarykovo nábřeží 10, 120 00 Prague 2
Company ID: 17351961
Tax ID: CZ17351961
Data Box: c35j6re
Email: info@glasssoul.eu
Phone: +420 608 842 717
Website: www.glasssoul.eu, www.glasssoul.cz
Bank details
For domestic payments in CZK
Account number: 257411980/0600
Bank: MONETA Money Bank, a.s.
For international payments
Account number: 1207070/2060
IBAN: CZ32 2060 0000 0000 0120 7070
BIC/SWIFT: CITFCZPPXXX
Bank: Citfin, Savings Cooperative
Bank Address: Bucharova 1423/6, Stodůlky, 158 00 Prague 5, Czech Republic
Warehouse and Storage Facility Nádražní 203, 250 64 Měšice
Phone: +420 777 215 520, +420 246 024 191
Email: depot@artexprague.cz
Contact
Sales and general inquiries: office@glasssoul.eu
Inquiries, complaints, and feedback: info@glasssoul.eu
These Terms and Conditions apply to sales to both consumers and businesses. If the buyer is a consumer, the consumer protection provisions set forth at
in accordance with applicable laws shall apply. If the buyer is a business or a person
acting within the scope of their business activities, the provisions intended exclusively for consumers do not apply, and the rights and
obligations of the parties are governed primarily by the provisions of these Terms and Conditions and the Civil Code.
Any written agreement between the parties that differs from these terms and conditions shall take precedence over these terms and conditions. By confirming an order at
, the buyer confirms that they have read, understand, and agree to these terms and conditions.
2. The Nature of Glass Soul’s Products and Works
Glass Soul creates unique funeral, memorial, and original works of art made from Czech glass. It offers memorial and commemorative objects,
that preserve memories while also possessing artistic, artisanal, collectible, and cultural value.
The product range includes, in particular, artistic glass urns, mini urns, memorial objects, glass vials, mobile
memorial objects, mobile tombs, glass headstones, objects for home memorial spaces, original glass artworks,
limited editions, certified works, and other products or art objects as per the current selection.
Glass Soul products are not mass-produced industrial items of a standard type. Each piece may be an original,
an artist’s work, a work created in a limited edition, or a work crafted or completed based on a specific
order from the buyer.
The buyer acknowledges that the value of a work of art may be influenced by many factors, in particular the artist,
technique, provenance, limited edition status, market conditions, demand, and time. The Seller does not guarantee future
appreciation of the work, unless expressly agreed otherwise in writing.
3. Handmade, original
The nature and inherent properties of glass
The buyer acknowledges that Glass Soul products are primarily handmade using both traditional and contemporary glassmaking
techniques, often in collaboration with artists, glassworks, artisans, cutters, engravers, polishers, or other specialized
production partners.
Handcrafted, glassworks, artisanal, and designer glass production may include, in particular, tiny air bubbles, optical
variations, slight irregularities, color nuances, differences in glass thickness, variations in shape, dimensions, weight, translucency,
glass pattern, texture, gloss, matte finish, surface, edges, cutting, polishing, engraving, fusing, cooling, or other characteristics
of the technology used.
These characteristics do not constitute a defect in the product unless they prevent the agreed-upon purpose, functionality, or safe use of the work.
They are a natural and expected manifestation of handcrafted production, the artist’s signature style, the glassmaking craft, and the nature
of the specific material.
The buyer expressly acknowledges that glass, as a material, may exhibit natural internal stress, optical depth,
irregularities, reflections, tool marks, or other visual characteristics resulting from the manufacturing process. These characteristics are part of
the aesthetic and material value of the work.
Photographs on the website, in the catalog, in offers, or in presentations are for illustrative purposes only, unless it is expressly stated that
they depict the exact same piece. For handmade, original, limited-edition, and custom pieces, the final product
may differ to a reasonable extent from the photograph, visualization, or sample, particularly in terms of color, shape, glass pattern,
optical details, structure, surface, bubble size, the nature of the handcrafted finish, or overall appearance.
By confirming the order, the buyer expressly agrees that the aforementioned natural characteristics of handcrafted glass,
artistic variations, and technological differences do not in and of themselves constitute grounds for a claim, a price discount, a product exchange
, or withdrawal from the contract.
4. Author, Production Partner, and Artistic Design
For original and custom-made works, the final appearance of the work may be influenced by the professional judgment of the artist, manufacturer,
glassworks, or artisan partner. The buyer acknowledges that, in the case of a work of art, it is not always possible to guarantee in advance with precision
all details of the final execution.
The seller is responsible for the proper receipt of the order, communication of the agreed-upon specifications, and the transfer of source materials to the manufacturing
or artistic partner. The respective designer,
manufacturer, glassworks, or craft partner is responsible for the actual technological, design, and craftsmanship aspects of the work within the scope of their professional expertise.
The buyer agrees that the author or manufacturer may make reasonable technical or
aesthetic modifications during production, provided they are necessary for the proper completion of the work, its safety, stability, durability, quality, or
preservation of the author’s artistic expression. Such modifications do not constitute a defect unless they alter the essence of the ordered work.
The buyer’s subjective expectations regarding color tone, the intensity of the optical effect, the number of bubbles, the pattern
of the glass, gloss, matte finish, minor dimensional differences, or artistic impression do not in and of themselves constitute a defect in the work.
5. Order
An order may be placed via the web interface, email, written communication, an individual quote,
a face-to-face meeting, or by any other method agreed upon by the seller.
An order is binding only after it has been confirmed by the seller and after 100% of the price of the ordered product or work has been paid,
unless otherwise agreed in writing.
The seller reserves the right to refuse an order, particularly if the product is unavailable, production is not technically
feasible, the buyer’s request is inappropriate, incomplete, incompatible with the nature of the work, in violation of legal regulations,
the commemorative nature of the Glass Soul project, the artist’s intent, or if payment has not been made.
For custom-made products, production begins only after full payment has been made and all necessary materials have been provided by
the buyer.
The buyer is responsible for the accuracy, completeness, and suitability of all information provided to the seller, particularly names, dates,
texts, symbols, dimensions, colors, requirements, specifications, technical details, delivery information, and contact
details. The Seller is not liable for errors, delays, additional costs, or unsatisfactory results caused by incorrect,
incomplete, or late submission of documentation by the Buyer.
6. Price
The price of the product is listed on the website, in an individual quote, or in the order confirmation. For original works,
limited editions, custom-made products, and individually modified items, the price may be determined on a case-by-case basis
depending on the artist, the technique used, size, production complexity, material availability, scope of modifications, artistic
value, certification, packaging, shipping, and other circumstances.
Prices may be listed in CZK, USD, EUR, or another currency as mutually agreed upon. For international orders
, the final price may be confirmed on a case-by-case basis depending on the currency, country of delivery, and tax, customs,
shipping, and banking conditions.
A tax invoice will be issued in accordance with applicable laws.
7. Payment Terms
The buyer is required to pay 100% of the order price in advance, unless otherwise agreed in writing.
Production, completion, reservation of a specific item, packaging, and shipping will not begin until the full amount has been credited to the seller’s account at
, unless the seller expressly confirms a different procedure in writing.
For custom-made products, payment in advance is a prerequisite for the start of production. If, after payment, the buyer fails to provide the necessary
cooperation—in particular, by failing to supply source materials, dimensions, texts, symbols, design approval, contact information, shipping
details, or other information—the delivery date may be extended accordingly.
In the event of a delay in payment by the buyer, the seller is not obligated to hold a reservation for a specific work, guarantee
the original price, the author’s availability, production capacity, or the original delivery date.
Bank fees, exchange rate differences, intermediary bank fees, international payment fees, and other costs
associated with the payment shall be borne by the buyer, unless otherwise agreed in writing.
8. Custom Manufacturing and Customizations
Custom-made products are generally considered to be products or works created, completed, selected, modified, or
personalized according to the buyer’s requirements. This may include, in particular, the choice of color, size, shape, finish, engraving,
text, symbols, internal layout, personal specifications, commemorative purpose, manufacturing technique, artist, installation location
, or any other individual requirement.
Before confirming the order, the buyer is required to carefully check all details, particularly names, dates, texts,
dimensions, colors, symbols, specifications, technical requirements, and shipping information.
Once production, finishing, or customization has begun, it may no longer be possible to change or cancel the order.
Any changes are possible only with the prior written consent of the seller and may be subject to
payment of additional costs or surcharges incurred by the manufacturer, designer, glassworks, carrier, or other partner.
For goods manufactured according to the buyer’s specifications or customized to their personal needs, the consumer does not have the right
to withdraw from the contract within a 14-day period, unless the law provides for such an exception
.
9. Delivery and Deadlines
Shipment generally takes place no later than 90 days after the buyer has paid 100% of the order price and provided all necessary
documentation, unless otherwise agreed in writing for a specific work, order, or custom order.
Delivery times may be shorter for in-stock items. For custom-made products, limited editions, original works, or products
created in collaboration with a specific artist, glassworks, or workshop, the delivery time may be affected by the technological
complexity of production, availability of capacity, the techniques used, handcrafting, drying, cooling, grinding,
polishing, quality control, the artist’s workload, or other production circumstances.
The delivery time may be reasonably extended in the event of a change in the order specifications, a lack of cooperation on the part of the buyer, force majeure,
production stoppages, delays on the part of the designer, manufacturer, glassworks, carrier, or other third parties, transportation complications, customs
procedures, shipment insurance, or other circumstances beyond the seller’s reasonable control.
The seller will inform the buyer of any significant changes to the delivery date. A reasonable extension of the delivery deadline
for the reasons specified in these Terms and Conditions does not in itself entitle the buyer to a discount,
compensation for damages, a contractual penalty, or withdrawal from the contract, unless otherwise provided by law.
10. Shipping, Packaging, and Insurance
Shipping within the European Union may be provided free of charge if so indicated in a specific offer or at
during the ordering process.
Free shipping applies only to standard delivery to a single address within the EU. It does not apply to express
shipping, special handling, installation, carry-up service, redelivery, address changes after shipment, above-standard
insurance, customs services, or other special services, unless agreed upon in writing as part of the order.
Products are packaged with due regard to their fragility, value, and artistic nature. The Seller ensures standard
secure packaging appropriate to the nature of the glass product. The Buyer acknowledges that glass is a fragile material and that even
professional packaging cannot eliminate all risks associated with transportation, handling, or improper handling
by third parties.
By accepting the shipment, the carrier assumes responsibility for its transport to the extent specified by law and
the carrier’s terms and conditions of transport. The buyer is obligated to provide the cooperation necessary to file any
claim against the carrier or insurance company.
Extended shipping insurance may be arranged individually based on the value, dimensions, and nature of the artwork, as well as the carrier’s
capabilities. If the buyer declines the extended insurance or chooses a less expensive shipping method, the buyer acknowledges that
any compensation for damages from the carrier or insurance company may be limited by the terms and conditions of carriage.
Shipping outside the European Union is handled on a case-by-case basis depending on the destination country, the value of the artwork, its dimensions and weight, the options available at
, insurance, customs conditions, and the carrier’s requirements. Customs duties, taxes, import fees, bank charges, and other costs
associated with delivery outside the EU are paid by the buyer, unless otherwise agreed in writing.
11. Acceptance of the Shipment and the Buyer’s Obligations
Upon receiving the shipment, the buyer is required to inspect the condition of the outer packaging. In the event of visible damage to the packaging,
the buyer is required to immediately report this to the carrier, request a record of the damage to the shipment, and take
photographic documentation.
The buyer is required to inspect the product immediately upon receipt of the shipment and without undue delay. If damage is discovered
, the buyer is required to contact the seller immediately and provide photographic documentation of the outer packaging,
the inner packaging, the packing material, the carrier’s labels, and the product itself.
The buyer is required to retain all packaging materials until the claim for damage during transport is resolved. Without retaining
the packaging, packing material, and photographic documentation, proving damage during transport may be difficult or impossible.
Failure by the buyer to cooperate, in particular failure to retain the packaging, delayed notification of damage, failure to provide
photographic documentation, acceptance of an obviously damaged shipment without reservation, or tampering with the item before it is
documented, may significantly complicate or prevent the assertion of a claim against the carrier or insurance company.
In the case of a buyer who is a business entity, it is presumed that obvious damage to the shipment or packaging that was not reported without
undue delay upon acceptance or immediately after acceptance did not occur during transport, unless the buyer proves
otherwise.
12. Transfer of Ownership and Risk of Loss
Ownership of the product is transferred to the buyer only upon full payment of the purchase price and acceptance of the product, unless otherwise agreed in writing at
.
For a buyer who is a consumer, the risk of damage to the item passes upon acceptance of the product by the buyer or a person designated by the buyer
. However, if the buyer designates their own carrier not offered by the seller, the item is handed over to the buyer
and the risk of damage passes to the buyer at the moment the product is handed over to that carrier.
For a buyer who is a business entity, the risk of damage to the goods passes upon handover of the product to the first carrier for transport
, unless otherwise agreed in writing.
After the risk of damage has passed to the buyer, the buyer bears the risk of loss, damage, destruction, improper handling,
improper storage, installation, cleaning, exposure to temperature changes, humidity, mechanical stress, or
any other interference with the product.
13. Withdrawal from the Contract by the Consumer
The buyer acknowledges that most of Glass Soul’s products and works are manufactured, finished, selected, or individually
customized based on the buyer’s specific order. These are generally not standard stock items intended for
immediate resale.
For goods manufactured according to the buyer’s requirements or customized to their personal needs, the consumer does not have the right
to withdraw from the contract without giving a reason within a 14-day period.
The order becomes binding upon confirmation by the seller and after payment of 100% of the order price. Production,
completion, or customization of the work begins only after the full amount has been credited to the seller’s account, unless otherwise agreed in writing
.
Once the order has been confirmed and production, completion, or customization of the work has begun, it is not possible to unilaterally cancel the order
or request a refund of the paid price without a legal basis.
This provision does not affect the buyer’s statutory rights arising from defective performance.
14. Withdrawal by Business Entities
A buyer who enters into a contract as a business entity or in connection with their business activities is not entitled
to withdraw from the contract within the 14-day period applicable to consumers.
A business entity may return goods only on the basis of an individual written agreement with the seller. The seller is not
obligated to accept the return of goods.
To the greatest extent permitted by law, the seller’s liability to a business customer is excluded for indirect damages, consequential
damages, lost profits, loss of business opportunities, costs of substitute performance, costs of installation, uninstallation, transportation,
storage, or other similar costs, unless otherwise provided by law.
15. Complaints and Rights Arising from Defective Performance
The buyer has the right to file a complaint if the product has an actual defect. The following are not considered defects: the natural characteristics
of handcrafted glass, works of art, and artisanal production, particularly tiny air bubbles, subtle
irregularities, and color, optical, shape, or structural variations, differences in glass thickness, traces of hand-shaping,
grinding, polishing, engraving, fusing, cooling, or other characteristics of handcrafted glasswork, provided they do not interfere with the agreed-upon purpose,
functionality, or safe use of the product.
Furthermore, the following are not considered defects: subjective dissatisfaction with the artistic expression of the work; natural differences from illustrative
photographs; deviations resulting from the artist’s style; reasonable technological modifications made by the manufacturer or
the artist; or changes caused by improper handling, storage, cleaning, installation, exposure to temperature
changes, humidity, direct sunlight, mechanical stress, or interference by a third party.
A complaint may be filed via email at info@glasssoul.eu. The buyer is required to include in the complaint their identification
information, the order or receipt number, a description of the alleged defect, the date the defect was discovered, the desired method of resolving
the complaint, and to attach photographic documentation or other materials necessary for assessing the complaint.
The seller may request that the product subject to the complaint be sent for evaluation. The buyer is required to package the product in such a way as to
prevent further damage. If the product is damaged as a result of improper packaging by the buyer when
sending it for a complaint, the buyer is liable for such damage.
For consumers, the complaint will be resolved within the statutory period, unless the seller and the consumer agree on a longer
period.
If the buyer is a business entity, the buyer is obligated to report the defect without undue delay after it could have been discovered during
a timely inspection and with due care. If the business entity fails to report the defect in a timely manner, it may not be granted rights arising from defective
performance.
The seller is entitled to choose an appropriate method for assessing the claim, including consultation with the designer, manufacturer,
glassworks, expert, restorer, carrier, or insurance company. An expert opinion from the artist, manufacturer, or
glassmaking partner may serve as the basis for determining whether the issue constitutes a defect or a natural characteristic of hand-
made glass or an original work of art.
If the complaint is justified, it will be resolved in a manner appropriate to the nature of the defect, the nature of the work, and applicable legal regulations,
specifically through repair, a reasonable discount, delivery of a replacement product (if possible given the uniqueness of the work),
or another lawful method.
For unique copyrighted works, limited editions, and custom-made products, an exchange for an identical item
may not be objectively possible. In such cases, another appropriate method of resolving the complaint will be selected.
16. Care of the Work and the Buyer’s Liability
The buyer is required to handle the product with care, taking into account its fragility, material, value, and artistic nature.
The buyer is responsible for the proper handling, storage, display, installation, maintenance, and protection of the artwork after taking possession of it.
Glass objects must be protected, in particular, from falling, impact, pressure, vibrations, sudden temperature changes,
freezing, excessive humidity, harsh cleaning agents, improper installation, unprofessional intervention,
improper mounting, and handling by children or animals.
The seller is not liable for defects, damage, or loss of value caused by improper use, inadequate care,
unprofessional installation, intervention by a third party, or circumstances arising after the risk of damage has passed to the buyer.
17. Memorial Purpose, the Deceased’s Ashes, and Personal Instructions
If the product is intended for commemorative purposes, such as the preservation of a portion of ashes, a memento, symbolic items, or other personal
mementos, the buyer is responsible for handling the relevant contents, submissions, or materials in accordance with
legal regulations, the wishes of the deceased, authorized persons, and memorial guidelines.
The buyer is responsible for the accuracy, completeness, and truthfulness of all information and statements provided to the seller
in this regard. The seller is not obligated to verify the buyer’s family, inheritance, personal, memorial, or other entitlements, unless
otherwise provided by law.
The buyer is obligated to deliver any personal or memorial items in a safe, hygienic, and properly labeled manner, and in a way
previously agreed upon by the seller. The Seller reserves the right to refuse to accept content that is not properly
prepared, labeled, or packaged, or whose use could conflict with legal regulations, safety, hygiene,
public decency, or the reverent nature of the Glass Soul project.
18. Copyright and Presentation of the Work
Upon purchase of the product, ownership of the physical item is transferred to the buyer, but not the copyrights to the work, concept, design,
photographs, texts, the Glass Soul brand, documentation, visualizations, or other protected elements, unless otherwise agreed in writing at
.
The buyer is not authorized, without the prior written consent of the seller or the author, to reproduce the work,
copy it, produce imitations of it, use it for commercial purposes, promote third parties, resell
reproductions, or use it in any other manner that goes beyond the normal ownership of a physical work.
The seller is entitled to use photographs, documentation, and descriptions of the work for their own archival, presentation, exhibition,
marketing, and documentation purposes, provided that this does not unreasonably infringe upon the rights of the buyer or the rights of third
parties. For memorial and personal commissions, the seller will proceed sensitively and with due regard to the nature of the artwork.
If the new owner is interested, the seller may recommend a suitable partner for insuring the artwork and assist in arranging
its future exhibition tour or presentations. These services are not included in the purchase price unless otherwise agreed in writing
. The seller is not responsible for the decisions, terms, price, insurance coverage, or services provided by third parties.
19. Force Majeure
The Seller is not liable for any delay, damage, or inability to perform caused by circumstances beyond its reasonable control
. Force majeure includes, in particular, natural disasters, fire, flood, power outages, epidemics, war, strikes,
operational restrictions, material shortages, production stoppages, illness of the designer or a key manufacturer, carrier delays,
customs complications, intervention by public authorities, or other similar circumstances.
For the duration of the force majeure event, the Seller’s deadlines shall be extended accordingly. If the force majeure event persists and substantially prevents
the completion of the order, the parties shall agree on further steps.
20. Out-of-Court Resolution of Consumer Disputes
If a dispute arises between the seller and the consumer arising from a sales contract or a contract for the provision of services, and the parties are unable to resolve it by mutual agreement, the consumer may contact the relevant entity for out-of-court resolution
of consumer disputes.
This entity is the Czech Trade Inspection Authority, Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Prague
2, website: www.coi.gov.cz.
21. Final Provisions
These Terms and Conditions are governed by the laws of the Czech Republic.
If any provision of these Terms and Conditions is found to be invalid, ineffective, or unenforceable,
this shall not affect the validity of the remaining provisions. The invalid or ineffective provision will be replaced by a provision,
, that most closely approximates the original intent in terms of its meaning and purpose.
The Seller reserves the right to amend these Terms and Conditions from time to time. For a specific order, the version of the Terms and Conditions at
in effect at the time of order confirmation shall apply, unless otherwise agreed upon by the parties.
These Terms and Conditions are effective as of the date of their publication on the websites www.glasssoul.eu or
www.glasssoul.cz.
